We are looking for a dedicated Experienced Loan Officer to join our innovative team. In this role, you will play a pivotal part in delivering customized loan solutions to clients, guiding them through every step of the borrowing process, and ensuring an outstanding customer experience. With a strong focus on personalization and transparency, you’ll help individuals, families, and businesses secure the financial support they need—while maintaining the high standards and values that Rubicon Fintech is known for.
As a Loan Officer, you will be responsible for understanding client needs, offering expert advice, explaining loan products, and ensuring a smooth and efficient loan application process. You’ll be working in a fast-paced, tech-enabled environment with a team of passionate professionals who share your commitment to providing financial solutions that make a difference.
Key Responsibilities:
Client Engagement & Consultation 💬
Actively engage with clients to assess their financial needs and offer personalized loan options (mortgage, personal loans, business financing, etc.). Build relationships that go beyond the transaction.
Loan Product Expertise 📊
Offer clear explanations of various loan products, rates, terms, and repayment plans. Help clients understand their options and make informed decisions based on their unique goals and financial situation.
Streamlined Application Process 📝
Guide clients through the loan application, approval, and closing process, ensuring all documentation is complete, accurate, and compliant. Make the process seamless, efficient, and transparent for every client.
Customer Service Excellence 🤝
Maintain strong client relationships by providing ongoing support and proactive follow-ups. Address client questions, concerns, or issues with professionalism and a customer-first attitude.
Team Collaboration 🤝
Collaborate with internal teams, including underwriting and compliance, to ensure the loan process runs smoothly and efficiently. Share feedback to help improve customer experience and streamline workflows.
Staying Informed 📚
Keep up-to-date with industry trends, regulatory changes, and new loan products. Provide insights to the team and clients to help them stay ahead of the curve.
Achieving Targets 🎯
Meet and exceed sales targets by actively seeking new business opportunities, building referral networks, and identifying cross-selling opportunities for various financial products.